Frequently Asked Questions
The following are common questions we receive from our clients and those considering partnering with us. Don’t see your question? Contact us.
HOW ARE MY ASSETS PROTECTED?
Whole Wealth Management clients enjoy several layers of protection. We — and our partners — are subject to the rules and regulations of the Securities and Exchange Commission (SEC) and the Financial Regulatory Authority (FINRA). Additionally, our partners are members of the Securities Investor Protection Corporation (SIPC)*. Through SIPC, securities carried by NFS (where your accounts are custodied/held) are protected up to $500,000 (including cash claims limited to $250,000). Ask us, or visit sipc.org to request a brochure.
HOW ARE YOU COMPENSATED?
Financial planning solutions typically cost $1,000-$5,000, depending on the complexity of your situation.
Our investment management services are offered for a fee based on your total assets, ranging from 0.50% to 1.50%. When managing your assets, we act as fiduciaries pursuing your best interest.
HOW DO I STAY UPDATED ON MY ACCOUNTS?
We pride ourselves on our accessibility. You can always contact Jeff or Lynda with questions about your account. You will also receive regular statements for your investment accounts (every quarter and any month in which you have activity). Additionally, we provide comprehensive, custom reporting to you annually. We review your life circumstances, investments and financial plan together to ensure you’re on track toward your goals.
WHAT SHOULD I EXPECT AT OUR FIRST MEETING?
We want to deliver value in our first meeting. To do that, we need to learn as much about you, your values, your aspirations, and your circumstances as possible. We’ll ask you to bring investment and other financial information with you. And we’ll ask a lot of questions — and answer all of yours. If we feel that working together makes sense, we’ll ask you to sign some paperwork to get the process moving.
HOW WILL OUR ONGOING RELATIONSHIP WORK?
As our client, you can expect us to take care in helping you pursue your financial well-being. We promise to always work in your best interest and deliver exceptional service. You can expect us to be proactive, accessible, and vigilant. We will communicate regularly by phone, e-mail, and in-person meetings.
We ask that our clients also take on some responsibilities. Specifically, we expect that you’ll share your goals, values, concerns, and full financial information so we can craft the best plan to pursue your success. We also ask that you respond to our e-mails, calls, and any requests for information or approval related to your investments and plan.
Put simply, you can expect a collaborative relationship that helps you prosper.
DO YOU ACCEPT REFERRALS?
We welcome the opportunity to help you help your friends and loved ones pursue financial well-being. We keep our client list small, but always welcome connections who can benefit from our solutions. If you know an individual or couple who could use expert help preparing for retirement, creating a paycheck in retirement, or needs to feel more financially confident, please let let us know and share our information. Refer a friend.
*SIPC was created in 1970 as a nonprofit, nongovernment membership corporation funded by member broker/dealers. Its primary role is to return funds and securities to investors if the broker/dealer holding their assets fails financially. SIPC does not reimburse customers for market loss, investment fraud, or worthless securities; instead, it steps in to help individuals whose money, stocks, and other securities are at risk when a broker/dealer files for bankruptcy or becomes insolvent. SIPC protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org <http://www.sipc.org>